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Contact DOE

Contacting the Department of Education is like calling any huge bureaucracy: You have to follow a lot of prompts before getting to a real person. Once you do reach someone, we’ve found that the operators are knowledgeable and helpful. Our advice: pleasant persistence. Keep trying and you will eventually get the information you need. We've compiled a list of telephone numbers and emails that may be useful.

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Main switchboard

The Department of Education website is schools.nyc.gov. The main switchboard number is (718) 935-2200. Open Monday–Friday, 8 am to 6 pm.

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311

For general information about your school zone, enrollment, pre-kindergarten registration and gifted and talented programs that you can’t find on the DOE’s website, call 311 and say “schools”, 24 hours a day, seven days a week. The operators are unfailingly polite and try their best to answer your questions.

 

Enrollment

Routine enrollment issues should be resolved at one of the city’s 14 Family Welcome Centers. It’s difficult to find the phone number for a particular center but calling the Parent Support Line should get your through to one of them. If you have a problem that the Family Welcome Center can’t solve, try these people:

• Chief Enrollment Officer: Sarah Kleinhandler SKleinh@schools.nyc.gov

• Deputy Chief Enrollment Officer: Gabrielle Ramos-Solomon GRamos20@schools.nyc.gov

• Senior Director, 3k and Pre-k Admissions: Juliet Kaye JKaye2@schools.nyc.gov

• Senior director, Kindergarten and Gifted & Talented Admissions: Daniel Hildreth DHildreth@schools.nyc.gov

• Senior Director, Middle School Admissions: Jai Griem

• Senior Director, High School Admissions: Kristen O'Neil KOneil8@schools.nyc.gov

You can also email the DOE enrollment office directly. They answer emails within a day or two:

• Elementary school: ESEnrollment@schools.nyc.gov

• Middle school: MSEnrollment@schools.nyc.gov

• High school: HSEnrollment@schools.nyc.gOV

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